Money Back Guarantee Policy

At THERQUIONEX, we are committed to providing high-quality products and ensuring customer satisfaction. We stand behind the quality of our products with a comprehensive money-back guarantee designed to give you peace of mind with every purchase.

Eligibility for Refund

• Products must be returned within 30 days of the delivery date.
• Items must be in original condition, unused, and in their original packaging.
• A valid proof of purchase must be provided.

Refund Process

To initiate a refund request, please follow these steps:

1. Contact our customer support team at support@therquionex.com with your order details.
2. Our team will guide you through the product return process and provide a return authorization number.
3. Ship the product back to us using the return shipping address provided.

Once we receive and inspect the returned item, we will process your refund. Please allow 5-7 business days for the refund to appear on your original payment method.

Exclusions

The following items are not eligible for a refund:

• Products purchased during promotional sales or clearance events.
• Gift cards and vouchers.
• Customized or personalized items.

Limitations

THERQUIONEX reserves the right to refuse a refund request if the item does not meet the conditions outlined in this policy.

Contact Us

If you have any questions about our Money Back Guarantee policy, please contact our support team via email at support@therquionex.com or by phone at (555) 012-3456. We are here to assist you Monday through Friday, from 9:00 AM to 5:00 PM.

Thank you for choosing THERQUIONEX. Your satisfaction is our priority.